This Privacy Policy explains what personal information sg18 collects from players in the Philippines, how we use it, and the steps we take to keep it safe. By registering an account or using the platform, you agree to the practices described here.
When you register an account on sg18, we collect the personal details you provide, including your full name, date of birth, email address, and contact number. We also collect payment-related information such as your preferred deposit method and transaction history, though we do not store full card numbers on our servers. As you use the platform, we automatically gather technical data including your IP address, device type, browser version, and session activity logs. This technical data helps us maintain platform security, detect unusual activity, and improve the overall experience for players in the Philippines. We may also collect information you voluntarily provide when you contact our support team or respond to optional surveys. All data collection is limited to what is reasonably necessary for the purposes described in this policy.
sg18 uses the information we collect primarily to operate and maintain your account, process deposits and withdrawals, and verify your identity in line with applicable regulations in the Philippines. We also use your data to communicate important account updates, respond to support requests, and send you information about promotions you have opted in to receive. Technical and usage data is analysed to monitor platform performance, identify and prevent fraud, and improve the features available to all players. We do not use your personal information to make automated decisions that significantly affect your rights without human review. Where required by law or by a regulatory authority in the Philippines, we may use your data to fulfil compliance obligations. We will never sell your personal information to third-party advertisers or marketing companies.
sg18 does not share your personal data with third parties except in the limited circumstances described here. We may share information with trusted service providers who assist us in operating the platform, such as payment processors and identity verification partners, and these providers are contractually required to handle your data securely and only for the purposes we specify. We may disclose your information to government agencies, regulators, or law enforcement bodies in the Philippines when we are legally required to do so or when we believe disclosure is necessary to protect the safety of our players or the integrity of the platform. In the event that sg18 undergoes a business restructuring or acquisition, your data may be transferred as part of that process, and you will be notified in advance where practicable. We will never share your data with third parties for their own independent marketing purposes without your explicit consent.
We take the security of your personal information seriously and apply industry-standard technical and organisational measures to protect it from unauthorised access, loss, or disclosure. All data transmitted between your device and the sg18 platform is encrypted using secure protocols. Access to personal data within our organisation is restricted to staff who need it to perform their jobfunctions, and all such staff are bound by confidentiality obligations. We regularly review our security practices and update them as needed to address emerging threats. While we make every reasonable effort to protect your data, no online platform can guarantee absolute security, and you are encouraged to use a strong, unique password for your sg18 account and to keep your login credentials confidential. If you suspect that your account has been compromised, please contact us immediately using the details available on the platform.
sg18 uses cookies and similar tracking technologies to keep you logged in, remember your preferences, and understand how players navigate the platform. Essential cookies are required for the platform to function correctly and cannot be disabled. We also use analytical cookies to collect aggregated, anonymised data about how the platform is used, which helps us identify areas for improvement. You can manage your cookie preferences through your browser settings at any time, though disabling certain cookies may affect the functionality of some features. We do not use third-party advertising cookies or share cookie data with external marketing networks. By continuing to use the sg18 platform after being informed of our cookie practices, you consent to the use of cookies as described in this policy.
We retain your personal information for as long as your account remains active and for a reasonable period thereafter, in line with our legal and regulatory obligations in the Philippines. Transaction records and identity verification documents may be kept for a longer period where required by applicable law or by the terms of our operating licence. When your data is no longer needed for the purposes for which it was collected, we will securely delete or anonymise it. If you request the closure of your account, we will process your request and remove or anonymise your personal data within a reasonable timeframe, except where retention is required by law. You may contact us at any time to enquire about the specific retention periods that apply to your data.
As a player based in the Philippines, you have the right to request access to the personal data we hold about you, and to ask us to correct any information that is inaccurate or incomplete. You may also request the deletion of your personal data in circumstances where we no longer have a lawful basis to retain it, subject to any overriding legal obligations. If you have provided consent for a specific use of your data, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before the withdrawal. You may also object to certain types of processing, including direct marketing communications, and we will honour such requests promptly. To exercise any of these rights, please contact us using the details provided on the platform, and we will respond within a reasonable timeframe. We are committed to handling all data rights requests fairly and transparently.
The sg18 platform may contain references to third-party services, such as payment providers, that operate under their own privacy policies. Once you leave the sg18 platform and interact with a third-party service, this Privacy Policy no longer applies, and we are not responsible for the data practices of those external services. We encourage you to review the privacy policies of any third-party services you use in connection with your sg18 account. We select our third-party partners carefully and require them to meet appropriate data protection standards, but we cannot guarantee the practices of services outside our direct control. If you have concerns about how a third-party service handles your data, please contact that service directly.
sg18 is strictly an adults-only platform and is not intended for use by anyone under the age of 21 in the Philippines. We do not knowingly collect personal information from minors. If we become aware that a person under the minimum age has registered an account or provided personal data, we will take immediate steps to close the account and delete the associated data. Parents and guardians who believe that a minor may have accessed the platform are encouraged to contact us immediately so that we can investigate and act accordingly. We support responsible gaming and age verification as core commitments of our platform.
sg18 reserves the right to update this Privacy Policy at any time to reflect changes in our practices, legal requirements, or platform features. When we make material changes, the updated policy will be posted on this page with a revised effective date, and we will notify registered players through a notice on the platform where reasonably practicable. Your continued use of sg18 after any changes have been posted constitutes your acceptance of the updated policy. We encourage you to review this page periodically to stay informed about how we protect your personal information. If you have any questions about this Privacy Policy or how your data is handled, please refer to the FAQ page or contact us through the details available on the platform.
If you have questions about how sg18 handles your personal information, the FAQ page covers the most common concerns. You can also review our Terms and Conditions or visit the Responsible Gaming page for more information about how we support safe play in the Philippines.